Privacy Collection Statement

Wellways Australia Ltd ABN 93 093 357 165 PO Box 359 Clifton Hill VIC 3068 (referred to as "Wellways", "us", "we") is collecting your personal information in order to provide the self guided carer coaching services and information via (Services).

We are providing the Services for and on behalf of the Commonwealth Department of Social Services (DSS).

We respect your right to privacy and are committed to ensuring the privacy of any personal information you provide to us. If at any time you supply us with personal information about another person, you should ensure that you are authorised to do so and you agree to inform that person of the content of this Privacy Collection Notice.

In order to access and receive the Services, you will be asked to register at website and provide us with certain personal information. We collect a variety of personal information including your contact details (email, postcode and State/Territory in which you reside), information about your identity (age, gender) and information about care recipients and other carer related information.

With your consent and where you elect to provide it to us, we may also collect sensitive information, such as information about your racial or ethnic origin and sexual identity.

If you don't provide any of the information we request, we may not be able to provide you with some or all of the Services.

The personal information we collect about you may be disclosed to DSS. Details about DSS's privacy practices in relation to the Carer Gateway Online Services and the information we provide to DSS is available here:

In addition, in order to provide the Services, we may disclose the personal information we collect about you with related companies and third parties who provide us with (or help us provide) the Services (such as third party data hosting providers), regulatory bodies and other government agencies.

We may also disclose your personal information to third parties where you request us to or consent to us doing so or if required or permitted by law. We do not generally disclose personal information outside Australia.

Our privacy policy available at states how you can seek to access or correct any personal information we hold about you, how to complain about a privacy breach and how we will deal with a privacy complaint. We can be contacted at: or 1300 111 400.